We're here to help you get the most out of EXTRACTR.
EXTRACTR is an AI-powered document-extraction tool for businesses, operated by Plainspoken Foundry Nine. It turns PDFs, scanned images, and photos of documents — invoices, purchase orders, field tickets, and more — into structured, validated data. If you have a question, hit a problem, or want to request a feature, the fastest way to reach us is by email, and a real person will get back to you.
We aim to respond to all support requests within 1–2 business days. When you write in, please include your account email and a short description of what you were doing so we can help faster.
How do I create an account?
EXTRACTR is offered to businesses as a subscription. You can subscribe and create your organization's account through our website. If you'd like help getting set up, email us at [email protected].
I forgot my password.
Email us from your account address and we'll help you regain access.
Which document types can EXTRACTR handle?
PDFs (native or scanned), PNG/JPG images, and plain text or CSV. Scanned and photographed documents are run through OCR automatically before extraction.
Is my data private?
Yes. Each organization's data is isolated from every other account, and all data is transmitted over encrypted connections. Documents are sent to our AI provider only to perform the extraction you requested and are never used to train models. See our Privacy Policy for details.
How do I delete my account or data?
Email [email protected] from your account address and we'll process your request.
For details on what we collect and how we use it, see our Privacy Policy.